Shipping policy

Shipping Policy

Effective Date: January 1, 2022

Welcome to Caplio.space. We are committed to providing fast, reliable, and transparent shipping services to customers around the world. This Shipping Policy explains how orders are processed, shipped, and delivered. Please read this policy carefully before placing your order.

1. Worldwide Free Shipping

At Caplio.space, we are pleased to offer FREE Standard Shipping Worldwide on every order.

There are:

  • No minimum purchase requirements.
  • No hidden shipping charges.
  • No additional international shipping fees charged by us during checkout.

Our goal is to make shopping simple and accessible for customers everywhere.

2. Order Processing

Once your order has been successfully placed, our team begins preparing it for shipment.

Typical processing time is:

1–2 Business Days

During peak shopping seasons, holidays, promotional events, or periods of exceptionally high demand, processing may require additional time.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Customers will receive an order confirmation email immediately after placing an order.

3. Shipping Time

After your order has been processed and dispatched, the estimated delivery time is:

7–10 Business Days

Delivery estimates begin after your order has been shipped and are not guaranteed.

Actual delivery may vary depending on:

  • Destination country
  • Customs clearance
  • Weather conditions
  • Carrier operations
  • Public holidays
  • Local delivery services

4. Shipping Destinations

Caplio.space proudly ships to customers worldwide.

We serve customers across North America, Europe, Asia, Oceania, and many other international destinations.

If shipping restrictions apply to your location, you will be notified during checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information whenever available.

Tracking updates may take between 24–72 hours to become active after shipment.

Delivery progress depends on the carrier's tracking system.

6. Multiple Shipments

To improve delivery efficiency, orders containing multiple items may occasionally be shipped in separate packages.

If this occurs:

  • No additional shipping charges will apply.
  • Each shipment may include its own tracking number.
  • Packages may arrive on different dates.

7. Customs, Duties & Taxes

International orders may be subject to customs inspections or import regulations depending on the destination country.

Any customs duties, import taxes, VAT, brokerage fees, or government charges imposed by local authorities remain the responsibility of the customer unless otherwise required by applicable law.

Customs procedures may occasionally extend delivery times.

8. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control.

Examples include:

  • Severe weather
  • Customs inspections
  • Airline delays
  • Transportation disruptions
  • High shipping volume
  • Natural disasters
  • Government restrictions
  • Carrier service interruptions

We appreciate your patience should unexpected delays arise.

9. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.

Please verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • Phone number
  • Email address

Caplio.space cannot guarantee successful delivery when incorrect shipping information is provided.

If you notice an error, please contact us immediately.

Address changes may only be possible before shipment.

10. Lost Packages

If your package appears lost during transit, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment.

Depending on the outcome, we may provide:

  • A replacement shipment
  • A refund
  • Store credit

Our team is committed to finding the best possible solution.

11. Damaged Deliveries

If your order arrives damaged, please notify us as soon as possible.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping package
  • A brief description of the issue

We will review your request promptly and arrange an appropriate resolution.

12. Undeliverable Packages

Packages returned due to reasons including but not limited to:

  • Incorrect address
  • Failed delivery attempts
  • Refused delivery
  • Unclaimed shipments

may require additional verification before reshipment.

If reshipment is requested, additional carrier fees may apply where permitted.

13. Order Status

Customers can contact our support team at any time for updates regarding:

  • Order confirmation
  • Processing status
  • Shipment progress
  • Tracking assistance
  • Delivery questions

We are always happy to help.

14. Shipping Partners

Caplio.space works with reputable international logistics providers to ensure safe and efficient delivery worldwide.

Shipping carriers may vary depending on destination and service availability.

15. Policy Updates

Caplio.space reserves the right to modify this Shipping Policy at any time without prior notice.

Updated versions become effective immediately upon publication on this website.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Caplio.space

2430 Bd Bastien

Québec, QC G2B 1B3

Canada

Email: support@Caplio.space

Phone: (888) 777-6842