Refund policy

Return & Refund Policy

Effective Date: January 1, 2022

Welcome to Caplio.space. We appreciate your trust in our products and services. Customer satisfaction is our highest priority, and we strive to provide a simple, transparent, and hassle-free return experience.

Please read this Return & Refund Policy carefully before placing an order.

1. Our Satisfaction Guarantee

We stand behind every product sold on Caplio.space. If for any reason you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.

We proudly offer:

  • Free returns worldwide
  • 30-day return window
  • Free replacement for damaged or defective products
  • Responsive customer support throughout the return process

Our goal is to ensure every customer shops with complete confidence.

2. Return Eligibility

You may request a return within 30 calendar days after your order has been delivered.

To qualify for a return, the item should:

  • Be returned within 30 days of delivery.
  • Be in good condition.
  • Include all original accessories, tags, manuals, and packaging whenever possible.
  • Not show excessive wear, intentional damage, misuse, or unauthorized modification.

We understand that packaging may occasionally be opened for inspection. Opened packaging alone does not automatically disqualify a return.

3. Items Eligible for Refund

Returns may be accepted for reasons including but not limited to:

  • You changed your mind.
  • The item arrived damaged.
  • The wrong item was delivered.
  • The product has a manufacturing defect.
  • The product does not match its description.
  • The item arrived incomplete.
  • The product arrived significantly different from what was ordered.

4. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

  • Products intentionally damaged after delivery.
  • Products modified or altered by the customer.
  • Items showing abuse or improper use.
  • Missing major components not originally defective.
  • Products returned outside the 30-day period without prior approval.

These limitations do not affect any rights you may have under applicable consumer protection laws.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve your request quickly, please include:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photos of the shipping package if applicable

After reviewing your request, we may offer:

  • A full refund
  • A replacement product
  • A partial refund when appropriate

6. Free Return Shipping

Caplio.space proudly provides free return shipping for eligible returns.

If your return is approved, our customer service team will provide detailed return instructions.

Please do not return products before receiving authorization from our support team.

Unauthorized returns may delay processing.

7. Refund Process

After your returned package is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued using the original payment method whenever possible.

Refunds typically appear within 5–10 business days, depending on your payment provider.

Financial institutions may require additional processing time beyond our control.

8. Exchanges

If you would like a different size, style, or replacement item, please contact us.

Where inventory is available, we will gladly arrange an exchange.

If the requested product is unavailable, we may offer:

  • Store credit
  • Full refund
  • Alternative product of equal value

9. Order Cancellation

Orders may usually be cancelled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is unavailable, you may still request a return after delivery under this policy.

10. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Contact us immediately.
  • We will attempt to update the address before shipment.
  • Once shipped, address changes may no longer be possible.

Additional shipping fees caused by incorrect addresses may apply where permitted.

11. Lost Packages

If your shipment appears lost during transit, please contact us.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Depending on the outcome, we may provide:

  • Replacement shipment
  • Refund
  • Store credit

12. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your bank regarding pending transactions.

If additional assistance is needed, please contact us.

13. Gifts

If your purchase was marked as a gift, we will do our best to assist with exchanges or store credit whenever possible.

14. Contact Information

For all return or refund requests, please contact:

Caplio.space

2430 Bd Bastien

Québec, QC G2B 1B3

Canada

Email: support@Caplio.space

Phone: (888) 777-6842

15. Policy Updates

Caplio.space reserves the right to modify this Return & Refund Policy at any time to reflect operational, legal, or regulatory changes. Updated versions become effective immediately upon publication on this website.

We recommend reviewing this page periodically to stay informed of any updates.