Contact information
Contact Information
Effective Date: January 1, 2022
Welcome to Caplio.space. We are committed to providing friendly, reliable, and professional customer support. Whether you have questions about our products, your order, shipping, returns, or any other inquiry, our team is always here to assist you.
Our goal is to ensure every customer enjoys a smooth and satisfying shopping experience from the moment they visit our website until their order arrives.
Company Information
Business Name
Caplio.space
Business Address
2430 Bd Bastien
Québec, QC G2B 1B3
Canada
Customer Support Email
Customer Service Phone
(888) 777-6842
Customer Support
Our dedicated support team is available to help with:
- Product information and recommendations
- Order placement assistance
- Payment questions
- Shipping updates
- Tracking information
- Returns and refunds
- Exchange requests
- Technical website support
- General inquiries
We strive to respond to all customer inquiries promptly and professionally.
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 4:00 PM (Eastern Time)
Sunday & Public Holidays
Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Response Time
Our typical response times are:
- Email: Within 24 business hours
- Phone: During business hours
- Order-related inquiries: Usually within one business day
During holidays or promotional periods, response times may be slightly longer due to increased inquiry volume.
Order Support
When contacting us regarding an order, please include:
- Your full name
- Order number
- Email address used during purchase
- Description of your inquiry
Providing complete information allows us to resolve your request more efficiently.
Shipping Assistance
If you have questions regarding shipping, our customer support team can assist with:
- Shipping status
- Tracking information
- Delivery estimates
- Address corrections (before shipment)
- Lost packages
- Delivery delays
Please note that once an order has been shipped, address modifications may not always be possible.
Returns & Refunds
For returns or refund requests, please contact us before sending any item back.
Our team will provide:
- Return authorization
- Return instructions
- Return shipping guidance
- Refund processing updates
We proudly offer:
- Free worldwide returns
- 30-day return period
- Professional customer support throughout the return process
Product Questions
Need help choosing the right cap?
Our support specialists are happy to provide information regarding:
- Product materials
- Sizing
- Features
- Product availability
- Style recommendations
- Care instructions
We want every customer to purchase with confidence.
Business Cooperation
For business partnerships, wholesale inquiries, media requests, or other professional collaborations, please contact us via email with detailed information regarding your proposal.
Our team reviews all legitimate business inquiries and will respond as appropriate.
Privacy
Any personal information submitted through email, phone, or contact forms will be handled responsibly and in accordance with our Privacy Policy.
Your information is used solely to provide customer support, process orders, and improve your shopping experience.
Our Commitment
At Caplio.space, customer satisfaction remains at the center of everything we do.
We are committed to providing:
- Friendly customer service
- Honest communication
- Secure shopping
- Reliable worldwide shipping
- Quality products
- Fast problem resolution
- Transparent policies
Every inquiry matters to us, and we appreciate the opportunity to serve customers from around the world.
Contact Us
Caplio.space
2430 Bd Bastien
Québec, QC G2B 1B3
Canada
Email: support@Caplio.space
Phone: (888) 777-6842
We sincerely thank you for choosing Caplio.space and look forward to assisting you whenever you need us.